Frequently Asked Questions
How do I contact you?
You can contact us by calling 0722570300, send a direct email to info@orielkenya.com or fill in the feedback form on our contact us page.
How do I find the right parts for my vehicle?
To find parts that fit your vehicle, use the 'FIND MY PART' search feature by entering the make, model, trim and year of your vehicle. We will list all the parts that fit that vehicle.
Do you accept returns of purchased parts?
Yes. Returns due to wrong supply or defective part is subject to exchange with the right part for replacement. Please read our returns policy for more.
What parts do you sell online?
What causes shocks to go bad?
As the piston in the shock or strut moves up and down, the oil heats up, damping the motion. The oil in your shock or strut goes through this heat cycle countless times as you drive down the road. Over time, the oil in your shocks and struts can lose...
How do I know if my shocks are still good?
If your vehicle dives when braking, bottoms out (scrapes loudly) when going over a speed bump, the rear-end squats when accelerating, or your vehicle bounces more than usual after going over a bump, it could be sign of bad shocks or struts.
What will happen if shocks are not replaced?
Over time, shocks and struts can lose their ability to control weight transfer; this is what causes you to feel like you are not in control of your vehicle. This can be dangerous, especially if your tires lose contact with the pavement, making it difficult...
How do I know if my shocks are leaking?
Leakage is apparent when most of the shock/strut appears wet and oily or where fluid is found dripping off the shock/strut. When leakage is diagnosed, shock/strut replacement is required.
Why is the fluid leaking from my rear shock?
If a shock is leaking, it means the top seal has failed. There are several other components in a shock or strut that affect performance. The inside of a shock has hydraulic fluid, internal seals, and multiple precisely calibrated mechanical valves. All...
What are the benefits of replacing shocks?
Replacing shocks and struts after 50,000 miles can keep the vehicle performing as well as it was designed and extend its life expectancy. Worn shocks and struts eventually cause ride control conditions to worsen to a degree that impairs the drivers&#...
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