Returns Policy

Thank you for shopping at Oriel Limited

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

General return policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to send back the items at your own cost to Oriel Limited, Mombasa Road, Nairobi.

Refund policy

In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must have the receipt or proof of purchase

If the product you have received which turns out to be defective or does not fit your vehicle, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund ONLY in the case where we dn't have the subsitute in stock. The money will be refunded to the Original Payment Method you’ve used during the purchase.

Exchange policy

Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must have the receipt or proof of purchase

You are required to send back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

How to initiate a return

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: sales@orielkenya.com

Phone Number: 0722 570 300

You will be updated for their Return Status through their PHONE provided that contact information is recorded to us.